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Digital Transformation Manager Service Processes (m/f/d)

Reference Code: DE-X-LGN-21-03635
Location(s): Langen

Please apply online.

Your Key Responsibilities

  • Analysis of customer journeys and internal processes; identification of pain points to derive options for customer experience improvement with focus on customer-service related activities
  • Structured documentation of improvement actions
  • Definition of aligned business concepts to improve customer experience
  • Development of effective and efficient global business processes based on customer needs
  • Calculation of benefit cases and business plans incl. scenario analysis
  • Derivation of prioritized business requirements in close cooperation with product owners of our customer facing applications

Your Qualifications

  • Successfully completed international studies in e.g. economics, business administration, business IT or comparable education
  • Several years of international professional experience, preferably in a management consultancy, technology company or similar job
  • Several years of experience in concept and business case development as well as implementation of digitalization projects
  • Experience in defining business processes, especially in post-sales support, customer service and optionally SCM related
  • Relevant experience in change management / change driven Projects, knowledge of the Automotive Aftermarket is beneficial
  • Very good knowledge in MS Office, especially Excel and PowerPoint
  • Understanding of corporate IT and systems like Salesforce, SAP Commerce Cloud or S/4HANA with related processes, technologies, and system integrations
  • Fluent in English spoken and written in addition with resilience and willingness to travel, German is beneficial
  • Strong communication skills combined with the ability to handle conflicts and criticism as well as high Team orientation
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to getting to know you.
Please note that applications via some mobile devices may not be possible.


If you have any questions please contact:

Markus Lennartz

Schaeffler Autom. Afterm. GmbH & Co. KG

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